OPERATIONS ENGINEERINGREV. 2026JOBS · ORDERS · ENGAGEMENTS

Your operation has a process problem. Technology is just where you feel it.

We engineer how $1M–$50M businesses run — measuring where the operation bleeds time and money, then rebuilding the workflow and the software to spec.

Schedule a Discovery Session→ $100/HR · 2–3 HRS TYP.
Discipline
Process Engineering
Scope
Workflow + Software
Method
Process → Tech
Sheet
01 / Home
Delivery
Weeks
From kickoff to a system running in production — not quarters
Jobs Unified
0
Active jobs onto a single platform
Consolidation
3→1
Disconnected systems collapsed into one
Discovery Rate
$100
Per hour — we charge for the fix, not the diagnosis
01Who We Help

Real consulting for the businesses the big firms overlook.

The big firms won't touch a $3M company. Off-the-shelf software forces you into someone else's workflow. The local IT shop can wire your network but can't redesign how you operate. DE fills that gap — real process engineering and real technology, sized for businesses that run on jobs, orders, and engagements.

We don't specialize in your industry. We specialize in your problem.

Deficiency Log4 OPEN
DL-01Someone spends 45 minutes reformatting every quote by hand.
DL-02200 open jobs tracked across 3 spreadsheets and a whiteboard.
DL-03Every department runs its own version of the process. None of it is written down.
DL-04Bought software nobody uses — it doesn't match how you work.
Run the 12-point self-assessment →
02Method

Process first. Technology when it earns its place.

01PROC·ENG

Process Engineering

We map how your operation actually runs — the Tuesday-afternoon version, not the org-chart version. Shadowing, interviews, watching the real workflow. Output: where time, money, and quality leak.

02PROC·RDS

Process Redesign

Better handoffs. Clearer workflows. Cutting steps that exist because "that's how we've always done it." The highest-impact fixes often cost nothing.

03TECH·INT

Technology Integration

When software is the right answer, we build it to fit your operation — your terminology, your workflow, your priorities. Never the reverse.

04AI·INT

AI Integration

AI as a tool inside a larger solution, not a buzzword. Ask "which jobs lost money last quarter?" and get the answer in two seconds. Useful when it's useful.

05BI·RPT

Business Intelligence & Reporting

One source of truth for revenue, cost, and performance. Dashboards and KPIs your team actually trusts — built on enterprise reporting experience across every major industry.

06TRN·ADP

Training & Adoption

The fix only counts if it sticks. Written playbooks, clear procedures, and hands-on training — so the new way of working survives turnover, growth, and busy seasons.

03 / Platform — General Arrangement

One system, assembled from the modules your operation actually needs.

UNIFIED OPERATIONS PLATFORM — MODULE LAYOUT
M·01

Quotes & Intake

Standardized quotes and intake, no manual reformatting. Version-controlled, on-template.

M·02

Active Work

Every open job, order, or engagement on one board. Status, phase, and margin in real time.

M·03

Scheduling & Dispatch

People and equipment where they need to be — reported and tied back to the work.

M·04

Financials

Margin variance and cash position, per engagement and portfolio-wide.

M·05

Reporting

The numbers your team trusts, generated — not reassembled by hand.

M·06

AI Assistant

Plain-English questions across every module. Answers in seconds.

SCALE — BUILT IN WEEKS, RUNNING IN PRODUCTION724 AUTOMATED TESTS
04Results — Field Report
FR-001 · Construction OperationsSTATUS: IN PRODUCTION

From three spreadsheets to one platform.

A construction company managed 500+ active jobs across disconnected spreadsheets. We built a unified platform — purpose-built for how their PMs, estimators, and office staff actually work. Quoting, field reporting, scheduling, financial dashboards, and an AI assistant. One system, built in weeks, running in production.

Construction was the proving ground. The method transfers to any operation that runs on jobs, orders, clients, or engagements — the industry changes, the leaks don't.

"We went from doing payroll on Microsoft Word to having a complete platform that manages everything in one place and connects all of our data."

Owner · Concrete-Construction Firm
0
Automated tests
0
Active jobs unified
3→1
Systems collapsed
FR-002 · Design & Consulting OperationsSTATUS: CLIENT TRANSITION IN PROGRESS

Proposal to invoice, one engagement record.

A food-service design and consulting firm ran its engagements across disconnected tools — proposals in one place, project phases in another, invoices assembled by hand. We built a platform around their actual delivery model: a four-phase design workflow with progress that calculates itself as work is checked off, milestone billing that lines invoices up with completed phases, and scope changes tracked against the original agreement so nothing gets billed twice — or never.

Different industry, same method: map how the work actually flows, then build the system to match.

Scope Delivered
SC-01Proposals convert to projects — agreement, scope, and rates attached
SC-02Phase progress calculates itself as work is checked off
SC-03Invoices line up with completed milestones automatically
SC-04Scope changes tracked against the original agreement
05Personnel Record

Who you'll actually work with.

Robert K. Aversa, Founder and Principal of Decisive Engagements PR-01 · Principal

Robert K. Aversa

Founder & Principal — Decisive Engagements LLC

Rob is a PMP-certified operations leader and Marine Corps veteran — Sergeant, 1st Battalion 6th Marines, two overseas deployments. He currently directs operations support across roughly 200 enterprise accounts generating $300M+ in monthly revenue, spanning financial services, healthcare, aerospace, retail, logistics, and technology.

He built the emergency-operations platform a national services firm ran its 2024 hurricane responses on — work its software vendor asked to feature as a customer success story — and has spent a career turning messy operations into written, trainable systems. When you engage DE, this is who shows up. No account managers, no bench.

PMPCompTIA Security+CSM / CSPOUSMC 2015–2019Veteran-Owned
Connect on LinkedIn →
06Getting Started — Sequence

Three steps. No pitch deck.

Step 01

Discovery Session

$100/HR · 2–3 HRS

We learn your operation. You describe what's working, what isn't, where the pain is worst.

Step 02

Service Plan

PRIORITIZED ROADMAP

A written plan: what to fix first, what it involves, expected impact. You decide how far to go.

Step 03

Implementation

REDESIGN · BUILD · SUPPORT

We do the work. Redesign workflows, build the tools, train the team, keep it from drifting back.

07Common Questions
Q-01

What does it cost after the discovery session?

The service plan prices every recommendation before you commit to anything. Some fixes are process changes that cost nothing to implement; software builds are scoped and quoted individually. We charge for the fix, not the diagnosis — and you decide how far to go.

Q-02

Who actually does the work?

You work directly with the principal — the person in the personnel record above. No account managers, no handoffs, no bench.

Q-03

Remote or onsite?

Remote-first. Onsite is an option when it matters — travel, lodging, and a travel premium are billed to the client — but most engagements never need it.

Q-04

How long does an engagement take?

Discovery runs two to three hours. Process fixes can land in days. The platform in field report FR-001 went from kickoff to running in production in weeks.

Q-05

What industries do you work with?

Engagements delivered to date span construction and food-service design; our principal's enterprise background covers financial services, healthcare, aerospace, retail, logistics, and technology. If your business runs on jobs, orders, or engagements, the method applies.

Ready to see where your operation is losing time?

A DISCOVERY SESSION IS THE WHOLE COMMITMENT — WE TAKE IT FROM THERE

Book Your Discovery Session→ Connect on LinkedIn
Veteran-OwnedPMP-Certified PrincipalSt. Augustine, FL
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